Hotel lost and found form pdf
Online Lost and Found Property Management Software, Platform | MissingXWhen a guest check out from the hotel unfortunately if he had left some thing in the hotel rooms the items has been deposited into lost and found section in housekeeping department. The control desk supervisor should prepare the lost and found form in triplicate, where he should write the details of the articles, like date time location of the article found description of the article finders name, receivers name signature and room no. The article and the original copy of the form is stored in plastic bag and kept in lost and found cupboard. The Executive- House-keeper obtains the forwarding address of the guest from the front office who have the information in the registration card. If the guest name is not known the housekeeping department has to wait for the guest claim. If any inquiry about the article the control desk supervisor cross check with the register.
Hotel Lost and found
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There should be one dedicated location to receive lost and found items whether it is found in guestrooms, meeting rooms, public area or restaurants. Employees are instructed to bring items to lost and found area, with valuables receiving immediate attention. All items regardless whether it is valuable, non valuable items and perishable items must be recorded on the Lost and found register. Items should be put in a plastic bag noting the serial number from the register, place found, date, name of the person found the item etc. If the Property management system has Auto trace functionality then put a trace on the guest profile stating the there is a lost item held with the housekeeping department. When guest calls up the hotel to ask about the lost item, only the person who maintains the lost and found register should revert to the call.
For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building. Marijuana is prohibited at all times. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.