Introduction to hospitality and tourism book
Introduction to Tourism and Hospitality in BC - Open Textbook LibraryIn this introduction to his series of resources for English learners in the Hospitality and Tourism industry, Keith Harding provides some tips for using the materials, including teaching pre-work and in-work students, mixed ability classes and how to balance grammar and vocabulary with a focus on communication and functional language. The language of Hospitality and Tourism Hospitality and Tourism is often described as 'the pleasure industry' or 'the welcome industry'. The language of this industry is quite clearly English in an international context, but it is also the language of meeting needs, of providing high levels of service, of understanding people, of delighting people, of solving problems. From a teaching point of view the emphasis is firmly on functional language — giving information, making recommendations, dealing with problems and so on — and on creating realistic situational practice where language functions can be demonstrated and developed alongside basic service-oriented performance. Grammar will be important, but, as with most ESP English for Specific Purposes , grammar should be treated as the slave not the master. The order in which learners will meet grammatical forms may not be the same as in a general-English or secondary school course. Question forms, for example, are very important and tend to be used more frequently than affirmative and negative statements.
HOS 101 Intro to Hospitality and Tourism Career Paper: Finding books
Perhaps you are already working in the the industry and would like to enhance your skills. No textbook could cover, in depth, the tourism industry in BC and the global context for its development. This textbook is intended to be a stepping stone for further resources, and is written with a first year college and university audience in mind. Each chapter is organized thematically, and moves from a global, to a national, to a provincial context. Some chapters will be quite global in focus while others will concentrate primarily on British Columbia. Chapter content is based on available data and research, and input from collaborators. At the end of each chapter, key terms are presented in alphabetical order to help students gain confidence with terminology; these terms are summarized in a Glossary at the end of the textbook..
Skip to main content. Principles of Hospitality and Tourism. Download related documents. Students learn knowledge and skills focusing on communication, time management, and customer service that meet industry standards. Students will explore the history of the hospitality and tourism industry and examine characteristics needed for success in that industry.
Use Primo on the library homepage to find print and eBooks on hospitality careers. Do your search and then use the ebook check box under Limit to Resource type to limit your results to just Books. There are several very good books in the reference section of the JCC Library that you can use for career information. Reference books must be used in the library. You can make photocopies of pages if you want.
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You are currently using the site but have requested a page in the site. Would you like to change to the site? Clayton W. Barrows , Tom Powers , Dennis R. Readers seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges.
Attribution CC BY. This serves as a comprehensive view of tourism in British Columbia. Along the way, the text can serve as a solid introduction to tourism concepts more generally e. The chapter on Aboriginal Tourism is particularly helpful. The content is accurate and well sourced.
McGuire; Dexter E. M27 M36 Targeted analytics to address the unique opportunities in hospitality and gaming The Analytic Hospitality Executive helps decision makers understand big data and how it can drive value in the industry. Written by a leading business analytics expert who specializes in hospitality and travel, this book draws a direct link between big data and hospitality, and shows you how to incorporate analytics into your strategic management initiative. The discussion includes the tools and tips that help make it happen, and points you toward the specific places in your business that could benefit from advanced analytics. Like most industries, the hospitality and gaming industry is experiencing a rapid increase in data volume, variety, and velocity. This book shows you how to corral this growing current, and channel it into productive avenues that drive better business.